bdjile Privacy Policy

This Privacy Policy ("Policy") describes how bdjile ("bdjile", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "Player", "User") who register for and use the bdjile online gaming platform at https://bdjile.net.

bdjile is committed to protecting the privacy of its players and to handling personal data responsibly. This Policy is designed to give you a clear and honest account of our data practices so that you can make informed decisions about the information you share with us. By creating a bdjile account or using any part of the bdjile platform, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read alongside bdjile's Terms & Conditions and Responsible Gaming Policy, both of which are available on the bdjile website and are incorporated by reference into the overall agreement between you and bdjile. In the event of any conflict between this Policy and a prior version, the most recently published version of this Policy shall prevail.

bdjile operates as an internationally licensed online gaming platform. For the purposes of this Privacy Policy, bdjile is the data controller in respect of the personal data you provide when registering and using the platform. As data controller, bdjile determines the purposes and means by which your personal data is processed.

Where bdjile engages third-party service providers to process personal data on its behalf — for example, payment processors such as bKash, Nagad, and Rocket, or identity verification providers — those third parties act as data processors under bdjile's instructions and are bound by contractual data protection obligations consistent with this Policy.

All inquiries relating to data protection, your rights, or this Privacy Policy should be directed to bdjile's support team at [email protected]. We will respond to all data-related inquiries within a reasonable timeframe and no later than thirty (30) days of receipt.

bdjile collects personal data across several categories, depending on the nature of your interaction with the platform. The following table summarises the categories of data we collect and examples of the specific data points within each category:

bdjile does not knowingly collect special category data (such as health information, religious beliefs, or political opinions) unless you voluntarily provide such information in the context of a responsible gaming self-declaration or a support interaction relating to problem gambling. Any such data is handled with heightened care and used solely for the purpose of delivering appropriate player support.

bdjile collects personal data through the following channels:

• Direct registration: Information you provide when creating your bdjile account, including your name, date of birth, mobile number, and email address.
• Account activity: Data generated automatically as you use the platform, including bets placed, games played, deposit and withdrawal transactions, and session activity logs.
• KYC submissions: Documents you upload in response to a verification request, such as a National ID Card, passport, proof of address, or payment method screenshot.
• Customer support interactions: Information you provide when contacting the bdjile support team via email, live chat, or any other support channel.
• Payment providers: Confirmation data received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard upon processing of a deposit or withdrawal transaction.
• Cookies and tracking technologies: Technical and usage data collected automatically when you visit the bdjile website, as described in Section 8 of this Policy.
• Third-party verification services: Identity and fraud screening data received from authorised KYC and anti-money-laundering service providers engaged by bdjile.

bdjile uses the personal data it collects for the following purposes:

• Account management: Creating, operating, and maintaining your bdjile player account, including processing login requests, managing account balances, and communicating account-related notifications.
• Transaction processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladeshi payment methods, and maintaining accurate transaction records.
• Identity verification: Conducting KYC checks to confirm your identity, verify your age (18+ requirement), and validate your payment method ownership as part of bdjile's compliance obligations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, unauthorised account access, bonus abuse, and other prohibited conduct outlined in bdjile's Terms & Conditions.
• Responsible gaming: Monitoring betting patterns and account activity to identify potential signs of problem gambling, applying responsible gaming tools where appropriate, and responding to self-exclusion and account restriction requests.
• Customer support: Responding to your queries, complaints, and support requests in a timely and effective manner, and maintaining a record of communications for quality assurance purposes.
• Platform improvement: Analysing aggregated usage data to understand how players interact with the bdjile platform and to improve the design, functionality, and content of the platform over time.
• Marketing communications: Sending promotional communications about bdjile offers, bonuses, and new game launches — but only where you have given your consent to receive such communications and have not subsequently withdrawn that consent.
• Legal compliance: Fulfilling any legal or regulatory obligations that apply to bdjile's operation as an online gaming platform.

bdjile processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:

• Contractual necessity: Processing that is necessary to fulfil our obligations to you under the bdjile Terms & Conditions — including account creation, transaction processing, and customer support.
• Legitimate interests: Processing that is necessary for bdjile's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics — provided those interests are not overridden by your rights and interests.
• Legal obligation: Processing that is required to comply with applicable legal and regulatory obligations, including identity verification, anti-money-laundering checks, and the retention of financial records.
• Consent: Processing that is based on your freely given, specific, and informed consent — principally in the context of marketing communications. You may withdraw consent for consent-based processing at any time by contacting [email protected] or using the unsubscribe mechanism in any marketing email you receive from bdjile.

bdjile does not sell your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment service providers: We share transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment providers to process your deposits and withdrawals. These providers are independent data controllers in respect of the data they receive and their own privacy policies apply.
• KYC and identity verification providers: We share identity documentation with authorised third-party KYC providers engaged to verify the identity and age of bdjile players as part of our compliance processes.
• Game software providers: Aggregated session and gameplay data may be shared with game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — solely for the purpose of operating game sessions and resolving game-related disputes. No additional personal data beyond what is necessary for this purpose is shared.
• IT and infrastructure providers: Hosting, cloud storage, and cybersecurity service providers who support the operation of the bdjile platform may have access to personal data in the ordinary course of their service delivery. These providers act under bdjile's instructions and are contractually bound by confidentiality and data protection obligations.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by law, court order, or in connection with a legitimate legal proceeding. We will notify you of any such disclosure where we are legally permitted to do so.
• Business transfers: In the event that bdjile undergoes a merger, acquisition, or sale of all or part of its business assets, personal data held by bdjile may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer and any material change to privacy arrangements.

bdjile does not share your personal data with advertising networks, social media platforms, or any other third party for the purpose of targeted advertising or audience profiling.

The bdjile website uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session when you are logged in, and collect technical and usage data for platform improvement and security purposes.

The following categories of cookies may be used on the bdjile platform:

• Essential cookies: These cookies are strictly necessary for the bdjile platform to function. They enable core features such as session management, login persistence, and security token validation. The platform cannot function properly without these cookies, and they cannot be disabled.
• Functional cookies: These cookies remember your preferences and settings — such as your preferred language or display options — to provide a more personalised experience when you return to the bdjile platform.
• Analytics cookies: These cookies collect aggregated, anonymised information about how players use the bdjile platform, including which pages are visited most frequently and how long sessions typically last. This data is used to improve the platform and does not identify you individually.
• Security cookies: These cookies assist in detecting and preventing fraudulent activity, including detecting irregular login patterns and automated bot activity.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may impair your ability to log in and use the bdjile platform. bdjile does not use third-party advertising cookies or tracking pixels for the purpose of serving targeted advertisements on external websites.

bdjile takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and the bdjile platform
• Encryption of sensitive data at rest, including payment details and identity documents
• Role-based access controls limiting internal access to personal data to authorised personnel with a defined operational need
• Regular security audits and vulnerability assessments of the bdjile platform and underlying infrastructure
• Automated monitoring systems designed to detect and alert on anomalous access patterns or potential security incidents
• Secure deletion protocols applied to personal data that is no longer required

While bdjile employs robust security measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a significant risk to your rights and interests, bdjile will notify affected players via their registered contact details as promptly as practicable, and will take all reasonable steps to contain and remediate the breach.

bdjile retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to maintain your account in active operation, and to comply with any applicable retention obligations. The following general retention principles apply:

• Active account data: Personal data associated with an active bdjile account is retained for the duration of the account's active status plus a reasonable period thereafter to allow for dispute resolution and post-closure inquiries.
• Financial transaction records: Records of deposits, withdrawals, and bet settlements are retained for a minimum of five (5) years from the date of the transaction, in accordance with standard financial record-keeping practices.
• KYC documentation: Identity verification documents submitted during the KYC process are retained for a period of five (5) years following the closure or last active use of your account.
• Support communications: Records of customer support interactions are retained for a period of three (3) years following the date of the interaction, or longer if the interaction relates to an unresolved dispute or legal proceeding.
• Marketing consent records: Records of marketing consent and opt-out requests are retained indefinitely to evidence compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data (from which you can no longer be identified) may be retained indefinitely for statistical and analytical purposes.

As a player on the bdjile platform, you have the following rights in relation to your personal data. These rights may be subject to certain limitations and exceptions under applicable law:

• Right of access: You have the right to request a copy of the personal data that bdjile holds about you, together with information about how it is used and with whom it is shared.
• Right to rectification: You have the right to request that bdjile corrects any personal data that is inaccurate or incomplete. You may also update many of your account details directly through your account profile.
• Right to erasure: You have the right to request that bdjile deletes your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. This right is subject to bdjile's legal retention obligations.
• Right to restrict processing: You have the right to request that bdjile restricts the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested or while an objection to processing is being considered.
• Right to data portability: You have the right to request a copy of the personal data you have provided to bdjile in a structured, commonly used, and machine-readable format, where processing is based on your consent or on a contractual basis.
• Right to object: You have the right to object to processing based on bdjile's legitimate interests, including processing for direct marketing purposes. Where you object to direct marketing, bdjile will cease that processing immediately.

To exercise any of the above rights, please contact the bdjile support team at [email protected] with a clear description of your request. bdjile will respond within thirty (30) days. We may ask you to verify your identity before processing your request to ensure that data is not disclosed to an unauthorised party.

The bdjile platform is strictly for adults aged 18 and above. bdjile does not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register for or use the bdjile platform.

If bdjile becomes aware that personal data has been collected from an individual who is under 18 years of age, that account will be immediately suspended and the personal data in question will be deleted from bdjile's records as promptly as practicable. Any deposits made by an underage account holder will be returned to the originating payment method after deduction of any winnings derived from gameplay.

If you are a parent or guardian and you believe that a minor in your care has registered a bdjile account without your knowledge, please contact us immediately at [email protected] and we will take prompt action. We strongly encourage parents and guardians to make use of device-level parental controls and content filtering tools to prevent underage access to online gaming platforms.

bdjile may send you marketing communications about promotions, bonuses, new games, and platform updates where you have given your consent to receive such communications during the registration process or at a later date.

Marketing communications from bdjile may be delivered by email or SMS to your registered contact details. The content and frequency of marketing communications will vary based on your account activity and the promotions currently available on the bdjile platform.

You may opt out of receiving marketing communications from bdjile at any time by:

• Clicking the "unsubscribe" link included in any marketing email you receive from bdjile
• Replying STOP to any marketing SMS sent from bdjile
• Contacting the bdjile support team at [email protected] and requesting removal from marketing lists

Opting out of marketing communications will not affect the delivery of transactional and account-related communications — such as deposit confirmations, withdrawal notifications, and security alerts — which are sent as a necessary part of operating your bdjile account and cannot be disabled while your account remains active.

The bdjile platform does not contain links to external third-party websites. All navigation within the bdjile platform remains within the bdjile domain. However, in the event that any reference to an external resource is included in communications from bdjile, please be aware that bdjile has no control over the content or privacy practices of third-party websites and this Privacy Policy does not apply to those sites.

You are encouraged to review the privacy policy of any third-party service you access in connection with your use of bdjile — particularly your mobile wallet provider's privacy policy (bKash, Nagad, Rocket, Upay) and the privacy policies of any game providers whose games you play through the bdjile platform.

bdjile reserves the right to update or amend this Privacy Policy at any time. Where a material change is made to the way in which we collect, use, or share your personal data, bdjile will notify you by email to your registered address and/or by a prominent notice on the bdjile website, with at least seven (7) days' notice before the revised Policy takes effect.

Your continued use of the bdjile platform following the effective date of any revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the changes, you must cease using the platform and may request account closure in accordance with bdjile's Terms & Conditions.

The "Last Updated" date displayed at the top of this document indicates when the most recent revision was made. The current version of this Policy will always be available at https://bdjile.net/privacy-policy. We encourage you to review this Policy periodically to stay informed about how bdjile protects your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to bdjile's handling of your personal data, please contact the bdjile data protection team using the details below. All communications should be submitted in English to ensure accurate and timely handling.

Email: [email protected]

Response Time: bdjile aims to acknowledge all privacy-related inquiries within 48 hours and to provide a substantive response within thirty (30) days. For complex requests — such as data subject access requests involving large volumes of data — we may extend this period by a further two months where necessary, and we will notify you of any such extension.

Subject Line: When emailing us about a privacy matter, please include "Privacy Request" or "Data Subject Request" in the subject line of your email to help us route your inquiry to the correct team promptly.

This Privacy Policy was last updated in July 2026 and supersedes all previous versions of the bdjile Privacy Policy. The English language version of this Policy is the definitive and governing version.